Duties/Responsibilities:

Client Relationship Management 

·       Serve as a primary contact for coding client relationships 

·       Manage client issues related to contracts and deliverables.  Escalate urgent issues or those with potential monetary impact to President, RCM Solutions. 

·       Facilitate the client implementation process in a timely manner to ensure communication is maintained and deadlines are met 

·       Manage the monthly internal and onboarding quality process.  Provide quality reports to clients based upon contractual agreements or internal requirements. 

·       Review of monthly invoices for accuracy. 

            Coding Operations 

·       Maintain and promote coding compliance 

·       Managing productivity, ensuring expectations are met and maintained 

·       Daily monitoring of staffing to ensure adequate coverage and that all coders are working their committed hours productively 

·       Hiring the correct expertise for each position needed 

·       Assist in initiating and maintaining coder access and project training 

·       Assist in quality assurance and/or coding efforts, where necessary to meet client’s needs 

·       Coordinates coding solutions for challenging coding scenarios 

·       Ensure software and tools remain up-to-date 

·       Prepares reports- monthly/quarterly business reviews and anything needed for regular call cadence 

·       Maintaining accurate monthly/yearly forecasting. 

·       In partnership with other Coding Operations leaders, set standards for team and continuously evaluate opportunities for streamlining and enhancing policies and procedures.

  Required Skills/Abilities 

• At least one relevant coding credential is required.  Specifically, CPC, CCS, RHIA or RHIT.

·       Prior experience managing a team of staff 

·       Ability to work in a performance-driven environment: a proactive, results-driven and goal-oriented approach 

·       Strong investigative skills with the ability to think “outside the box” 

·       Demonstrates ability to learn and apply technical and scientific product-related information in a consultative manner 

·       Exceptional oral and written communication skills with the ability to communicate effectively with Elevate Leadership, Clients and Staff 

·       Energetic, confident, self-starter with the ability to work independently and thrive in the dynamic environment of a growing company 

·       Detail-oriented, with strong time management and planning skills to effectively meet deadlines 

·       Proficient in Microsoft Office programs (Teams, Word, PowerPoint, One Note and Excel) 

·       Strong technological skills with the ability to quickly and efficiently learn new systems, potentially working in more than one system at the same time 

·       Effectively maintain high-speed connectivity 

Supervisory Responsibilities:

• Oversee and provide ongoing leadership and development opportunities to coding specialists 

• Review quality assurance results and coordinate education or corrective actions for employees as outlined in the Coding Compliance Plan 

• Conduct performance reviews of direct reports and provide ongoing feedback on performance 

• Address performance concerns through coaching, training, and formalized performance plans. 

• Manage assignments, timecards and schedules of team 

• Assist with quarterly organization goal setting and execution 

• Assists with special projects as assigned 

Education and Experience:

·       High school diploma or equivalent.

·       A minimum of 5 years’ coding experience 

·       A minimum of 3 years of experience in roles involving direct client communication and management